Document submission guidelines – Poker8 Help Center

We have categorized the types of documents you need to provide at the different stages of verification into sections. In each section, you will find the types and examples of acceptable documents.

Please note, the examples provided are not exhaustive - they are only used to show the types of documents that are acceptable. If your document does not match the example because it is from a different country, just follow our general document guidelines.

If you want to submit a document, you can send it to us as attachment via accountsecurity@poker8.io 📧

☝️ General Document Guidelines

Documents must not be cropped - all four corners need to be visible.
All requested information needs to be clearly visible - ensure there are no glares on the document or blurs on the details.
The details on the document must match the details on your account.
The document needs to be valid (not expired).
Proof of address must be no older than 90 days.
Any required signatures must be present (for example, signature on a passport or the back of a credit card).
Documents must be in color; black-and-white copies of colored documents are not accepted.
Bank statements or other payment statements should be in PDF format. Screenshots are not accepted.
We can only accept documents in the following formats: JPG, PNG, or PDF.

General Verification Documents

📄 Personal Identity Documents:

Document Type	Example of an acceptable document Please note, this may not be your country’s document; it is just an example of an acceptable format for these documents
A valid National ID	Example from Hungary: Front Back All four corners and details of the document must be visible. Both the front and back of the document are required.
A valid driving license	Polish driving license (front and back): All four corners and details of the document must be visible. Both the front and back of the document are required.
A valid passport	Example from Ireland: All four corners and details of the document must be visible. Both the front and back of the document may be required.
Any other government-issued photo ID or residence card

📄 Change of Name Documents:

Document Type	Example of an acceptable document Please note, this may not be your country’s document; it is just an example of an acceptable format for these documents.
An updated personal identity document and a selfie holding the ID next to your face	Applicable if there is an error in your name or if you have already updated the document with your new details. Refer to the previous 'Personal Identity Documents' section to review these requirements.
A marriage certificate (applicable for change of surname)	Example from the UK:
A deed poll (or relevant government documentation) for a first or last name change	All four corners of the document need to be visible, and it must be notarized.

📄 Proof/Change of Address Documents:

Document Type	Example of an acceptable document Please note, this may not be your country’s document; it is just an example of an acceptable format for these documents.
A valid driving license with a matching address	An example from Florida with a full address printed: All four corners and details of the document must be visible. This address must match the address on your account.
A recent utility bill	Example of an electricity bill from Ireland: A copy of a bill (water bill, electricity bill, gas bill, council tax bill or court summons). It must not be older than 3 months and your name, address, and date of issue should be seen.
Correspondence from a central or local government authority, department, or agency	Example of a tax credit certificate from Ireland:
A recent statement or reference letter issued by a recognized credit institution/ a recent bank statement	Example of a bank statement from Scotland: The document must not be older than 3 months, and your name, address, and date of issue should be seen. Please note that we can only accept a picture of the genuine letter or a PDF file.
Any other government-issued document not mentioned above

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